Archive of month: October 2019

The Psychology Behind Luxury Employee Training Programs

Luxury hoteliers often face similar challenges as other high-end brands and should seize the opportunity to start a conversation about luxury training and employment that crosses several sectors. — Samantha Shankman Service is the most important part of any hospitality business, but an even more significant differentiator in the luxury sector. When every five-star hotel offers […]

34 Words And Phrases That Scream ‘I’m a Leader’ On Resumes

One of the most common types of people I work with are those aiming to elevate their brand messaging to more loudly announce, “I’m one hell of a leader!” as they change jobs. It’s one thing to be good at tasks, projects and areas of specialization, but if you’re aspiring to manage teams, you simply can’t […]

4 Soft Skills You Need To Work On, And Why

Listening “Listen first, talk later.” “One of the most sincere forms of respect is actually listening to what another has to say.” “You learn when you listen.” If you’ve heard these—or any other of the myriad of quotes—about listening, you may grasp the importance of this skill. But, if you’re the type of person who […]

Your body language may shape who you are Share this idea

(NOTE: Some of the findings presented in this talk have been referenced in an ongoing debate among social scientists about robustness and reproducibility. Read “Criticisms & updates” below for more details as well as Amy Cuddy’s response.) Body language affects how others see us, but it may also change how we see ourselves. Social psychologist […]

Why Attitude is More Important Than IQ

When it comes to success, it’s easy to think that people blessed with brains are inevitably going to leave the rest of us in the dust. But new research from Stanford University will change your mind (and your attitude). Psychologist Carol Dweck has spent her entire career studying attitude and performance, and her latest study […]

Critical Thinking Is the Skill Many Leaders Lack

There is an essential skill all successful entrepreneurs need, and should look for in new employees, yet is often missing in organizations. And that skill is critical thinking. I teach leadership programs all over the world, and in my experience, it’s a topic most leaders haven’t heard of, studied or received any training in, despite the fact that can provide a significant […]

7 Reasons Why Emotional Intelligence Is One Of The Fastest-Growing Job Skills

According to the World Economic Forum’s Future of Jobs Report, emotional intelligence will be one of the top 10 job skills in 2020. The awareness that emotional intelligence is an important job skill, in some cases even surpassing technical ability, has been growing in recent years. In a 2011 Career Builder Survey of more than 2,600 hiring managers […]

How To Answer ‘Why Do You Want To Leave Your Job?’

Dear Liz, I have to get out of my toxic workplace. My company is going downhill and my boss is becoming more hostile and irrational all the time. It’s hard enough to job hunt when you’re working for an angry, bitter boss who suspects every employee of trying to get away with something, even when […]


To be successful in a fast-moving industry like hospitality means never standing still. Today’s guest demands are tomorrow’s history; so the clever companies are the ones which constantly peer over the horizon. We join them to pick out three future hospitality trends that everyone in the business needs to have an eye on. Hospitality is […]

How To Succeed In Your Next Job Interview: The 5 Step Story Strategy

  In every job interview, you will be asked situational questions – questions that ask you to describe what you did in a particular circumstance. The interviewer will offer a variation on this theme: “Tell me about a time when…” or “How would you describe a situation where….” The purpose of this line of questioning […]
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