1. Engage with your guests pre-arrival and post-departure As a point of fact, the guests’ journey with your hotel starts before they are at your doorstep. Now you’ll ask me, HOW? Usually, the guests search for your hotel on Google, OTAs or even metasearch engines. To dig deeper, they look for your website. Having said […]

One of the most common types of people I work with are those aiming to elevate their brand messaging to more loudly announce, “I’m one hell of a leader!” as they change jobs. It’s one thing to be good at tasks, projects and areas of specialization, but if you’re aspiring to manage teams, you simply can’t […]

Listening “Listen first, talk later.” “One of the most sincere forms of respect is actually listening to what another has to say.” “You learn when you listen.” If you’ve heard these—or any other of the myriad of quotes—about listening, you may grasp the importance of this skill. But, if you’re the type of person who […]

Aujourd’hui, les voyageurs ont un choix très large lorsqu’il s’agit de réserver un hôtel. La question est donc, pourquoi choisirait-il votre hôtel plutôt que celui en bas de la rue avec le nouveau « roof top bar » à la mode ? Même si vous ne disposez pas d’un budget illimité, de nombreuses solutions sont envisageables […]